What can I do if the device freezes or crashes, reboots, or there is a power failure?

sshasansshasan Staff MemberUnited StatesPosts: 4,077 ✭✭✭✭✭✭✭✭

My device keeps freezing, crashing and rebooting. Sometimes it powers off and doesn't come back on. What can I do to fix this?

Best Answer

  • sshasansshasan Staff Member United StatesPosts: 4,077 ✭✭✭✭✭✭✭✭
    Accepted Answer

    These issues may be caused by:

    - Third party application software downloaded to the device. Uninstall the application to see if performance improves. 

    - If you can turn the device on, try to restore factory settings.

    -If the device does not turn back on, try holding the power button down for 10 seconds.

    Note: Restoring factory settings removes all your user data. Back up your data if possible.
    To restore factory settings:
    In Settings, touch Backup & reset ==> Factory data reset ==> Reset device

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