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Hello everyone I wanted to share my experience with ZTE customer service dealing with my defective axon 7. About a month and a week ago I ordered the axon 7 from Best Buy like every one else, I was super excited for the life of me I could not stop checking the order to see when it will be delivered. When it was finally sent it took two days to get to me via UPS. On day one I opened it up set it up (super easy) and started testing it out all worked well until I had to make a call. I notice the person on the other end could not hear me... Slick upset I search the internet and found this site. I went through the site and found a form with common issues. A member of this site gave me the V. I.P phone number. I called and was placed on hold for about 4 min. Then a rep took me off hold and ask me for all my basic info I gave it. Next she proceeded to ask me what problems I was having I told her about my mic and the various test I had ran. She was very polite and even gave a few suggestions to see if any of them would "jump start" the mic. Sadly none of them work. She gave me the option to return and get a full refund or send it in to get fixed. In the back of my mind I'm like this is a brand new device this should not be happening. I paused because I could feel myself getting angry. In that moment she apologized and explained how the pass port 2.0 work and assured me that it was a really good choice if I really like the phone. So I opted for repair. She sent me an email with a link and I followed it. Their I received my RMA number and instructions on how to send it back to them. Cost me ten dollars. The quoted time it would take to repair was ten days. Wasn't happy about that but I really like this phone. To my surprise it only took 5 and instead of fixing it I received a new one. ZTE kept me informed the entire process. By far one of the best customer service I have used in a long time