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So, here I am in the community of ZTE! I just recently signed on with Qlink wireless, a government phone plan like lifeline for people on fixed incomes who are also recieving Medicaid or some other form of help. I signed on to Qlink because I noticed on their advertisement in Facebook, they were offering smartphones with 500 minutes, unlimited text. I thought this is great! I used to have Safelink which only gave me 125 minutes a month with unlimited text. So I thought, why not switch to get even more minutes a month plus a smartphone. But it's been hell ever since I switched. My smartphone, which unlike me is not smart enough, for some reason, hasn't been acting like it should and my text support is only available till 6 pm. So forget it if you have a problem later than that. This phone, the ZTE Legacy N817 , is a 3G smartphone, and I've just noticed here, doesn't have an updated support or even listed among other ZTE smartphones online, so how are you supposed to get any support for your type of smartphone here? No, you have to go to QLink wireless for the support, but like I said, this support comes only until 6 pm. Not convenient at all and to my frustration, some how I must have clicked on the update for the firmware update and now the phone turns off, then on again, and so on and so on. I am very unhappy with my switch to Qlink from whence I came. If anyone has any help in getting this phone from stopping then on again from a update in firmware, I am welcoming them. Please respond back as soon as possible. And I do hope you can respond alot faster than my support team. Thanks, caleprete67