Camera Focus Problems. What do I do?

I bought my Axon 7 late November last year. Since mid December (when I noticed it) I've been having camera focus issues. Whenever I use a camera app, snapchat, whatsapp, etc. the phone starts making a buzzing sound and struggles to focus. I have to hold a finger to the lens and tap multiple times for it to focus. I thought there might have been protective plastic on the lens, but that was wrong. It seems to be a hardware issue.

Message was edited by: Mo Hayat


  • blackson_jacksonblackson_jackson Edison, NJPosts: 10 ✭✭

    I'm having the same exact issue with my phone. Called ZTE and received the worst customer service and the problem still is happening.


  • scott_mscott_m Schaumburg, IL USAPosts: 366 ✭✭✭✭✭

    Try upgrading to the latest release. Seems to have worked for these guys -

  • I upgraded to 7.1 and it's still there.

  • pazdiegopazdiego Posts: 15 ✭✭✭✭

    Do a factory reset, I bet for a hardware problem anyway, call for a RMA

  • Yeah I guess an RMA would make the most sense. I'm just hoping that it's a software problem.

  • asianpianomanasianpianoman Posts: 70 ✭✭✭✭✭

    I'm having this problem too.  Lens won't focus and you can hear/feel it buzzing back and forth rapidly. Happened since 7.0 update, and hasn't been fixed with any of the latest firmwares. Help, ZTE?

  • hollaphollap United StatesPosts: 8,377 ✭✭✭✭✭✭✭✭

    ​, please contact ZTE support for this issue.  A few people have had to have repairs for this same issue. 

    Here is a link to support: Contact Us | ZTE USA

    or contact them here:


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