It looks like you're new here. If you want to get involved, click one of these buttons!
I recently bought my first ZTE phone (The Axon 7) and have been very pleased with it thus far. However, I have come across a major issue with my phone. At first, it only happened sporadically, but now it is a permanent thing. My issue is the following: Whenever I call someone, they can NOT hear anything I say. However, recording things (Recorder app, WhatsApp Voice message, Smartphone analysis apps, you name it) the microphone works perfectly fine.
I have already spoken to a customer service employee, who said my issue is rathr unique and difficult to tackle, so I was hoping someone might have another approach that might work.
Another complication: I am from Germany and we are still on Android 6.0.1 and Software Version B11 (Model AX2017G ) (*sigh*), which the CS guy was shocked about.
The Employees recommendation was to use a 3rd Party phone app until Nougat reaches Germany, which I don't really consider a decent long-term solution. I am open to any ideas / suggestions.
Things I have already done:
Cleared the cache in Android recovery
Cleared stored data of the phone app
Turned off 'Ok Google' fuction
I would prefer to avoid a factory reset, but if that turns out to be the last resort - so be it.
I appreciated any help/suggestion