ZMax Pro Won't Charge

jbigs007jbigs007 Buffalo, NYPosts: 3

I'm having a problem. My ZMax pro won't charge. I plugged it in last night to charge and it was fine. Then about 3 in the morning, I hear my phone make the sounds like it was trying to connect to the charger but it wasn't plugged in all the way. I checked it and it was all plugged in but it wasn't charging. Also, the end where the charger plugs into the phone was getting really hot. So, I took it off the charger. I tried the other charger that I have for the phone and it does the same thing. I tried turning off the phone to charge and the circle pulses on and off and the phone vibrates to those pulses. Is my phone done because I can't replace the battery? Does this mean that I have to go out and buy a brand new phone?

Answers

  • r0bbieism3r0bbieism3 Posts: 67 ✭✭

    I am experiencing same problem with my AC adapter overheating when charging this zmax pro. I've used different AC adapters on the same phone also but they start getting really hot sometimes too.  Plus I am using the charger and adapter that came with the phone. I am really hoping that it is just the build that I'm on (b14). I was on B12 a few months ago and everything was working fine.

  • asianrockerasianrocker ILPosts: 243 ✭✭✭✭✭

    Solution really is NEVER leave phone, tablet charging overnight even laptops. I am speaking from experience, LOL. ALL my  tablet, laptop has F'd up battery life now. Either it turns off on me when it shows it is half full, - my tablet, or I have to keep it plugged while using it coz the battery does not hold charge anymore - my current laptop.

    IN fact my $1000 laptop died on me within less than 3 years of usage. WTF, HP, never again.

    Yap. And the solution to your problem? Put it in a freezer. I only put mine on the fridge. Crazy but works. I resurrected my tablet that way many times.

    Miraculously, this phone, has not experience that BS so far. Maybe coz I don't charge it overnight ever.

  • r0bbieism3r0bbieism3 Posts: 67 ✭✭

    It's not that

  • asianrockerasianrocker ILPosts: 243 ✭✭✭✭✭

    Oh yes it is. I am on b14 too so why am I not having your problem?

  • r0bbieism3r0bbieism3 Posts: 67 ✭✭

    It's not just at night it is at any time when it is charging from 30% to

    50% and yes I'm with u I'm on b14 also

  • sagudfoodsagudfood Posts: 102 ✭✭✭

    I've have had few instances where the phone would tell me that it was fully charged and to unplug, but the phone had only charged for like 10 minutes and moved a few percentage points. So basically the phone thought it was fully charged but it was at like 30%. It only happened to me 4-5 times before this phone became useless and got thrown in a drawer. But still, it's just one glitch in a long and ever growing line of issues with this phone. Moral of the story - Don't buy ZTE!!!

  • alanhoustonalanhouston Posts: 666 ✭✭✭✭✭✭

    Turn the phone OFF.  Charge with the original ZTE charger and ZTE cord using a wall socket, not a power strip or extension cord.  Charge it for three hours.  Turn the phone on, it should be at 100% charge.

    If that does not work, try a different USB-C cord.  Cord problems are usually invisible, so a different cord is the only way to check.  If you do not have an extra cord most Best Buy stores carry them.

    If the new cord does not work with the ZTE charger, try a different high quality charger, not a dollar store charger.

    If none of these things work, contact ZTE for warranty service.

  • r0bbieism3r0bbieism3 Posts: 67 ✭✭

    It is OK as long as it charges and doesn't cause a fire hazard, but yes multiple people are experiencing their charger not working with the zmax pro.

  • jbigs007jbigs007 Buffalo, NYPosts: 3

    So, I had to go purchase a new phone about a month ago since my ZTE ZMAX Pro was not charging. Today, I decide to plug in the phone to see if I had the same issue. Amazingly, the phone started charging with no issues whatsoever.  It literally sat in my dresser drawer for a month and it seemed to resolve its own issue. I am going to see what happens over the net week and if nothing bad happens, I'm switching the phone back. I like the ZTE ZMAX Pro because of its size (I have fat fingers and texting on these small phones is a pain) as well as its picture and video quality. Hopefully, ZTE will release Android Nougat to the phone

  • yosoygringoyosoygringo Knoxville TenneseePosts: 1 ✭✭

    Dear jbigs007. I thought I had tried everything. I tried holding down the power button, tried charging with a laptop, tried holding it down for 15 seconds 78 freaking times. No light, no nothing, just dead and would not charge or turn on. Now my phone turned off before and did not turn on turn when I had 68 % battery, and holding down the power button did turn it back on. But if you have this issue and the phone gets to 0 then you are **** unless...

    You dissconnect that battery. You literally have to take the phone apart. You will need a small screwdriver, something thin to strong to pry open the phone and patients. 20 min job max.

    Watch this video on how to replace the screen. He goes over how to take it apart.


    All you have to do is watch up to 8:10

    How to replace ZTE ZMax Pro Z981 LCD Glass Screen | Screen Replacement - YouTube

    you can also look at this. if you are already good at taking **** apart.

    ZTE ZMax Pro (Z981) Disassembly - iFixit

    All I literally did was dissconnect the battery for 10 seconds and reconnect ( NOT take it out)

    After that I charged it with a with a usb in my laptop because i read on many places that if it is below 0 laptops are better for charging. So got up to 5 percent with usb and laptop, then plugged it in with the wall charger. Now it is 28%. I literally just fixed it.

  • MelWMelW WisconsinPosts: 2 ✭✭

    My ZTE got more difficult to connect - like the connection was a little loose. For a while I could get a tiny bit of charge if I held the cable into the phone socket really hard - enough to start to boot but not enough to finish the process. So I took it in and used the insurance and got a replacement phone (which required 4 days with NO phone - scary) and today - 3 days later - the new phone is doing the same thing. I have several charging cables from different manufacturers and none of them quite "feel" like they connect right, and the new phone won't charge either.
    It doesn't "feel" like it's the battery, it feels like the internal socket is weak or not well connected. The phone was fully charged last night and now is at 1% and fading and won't recharge.

    I noticed that the old phone (18 months old) was needing to be recharged more often (several times a day), which I wasn't thrilled with, but this is a separate problem.

  • hollaphollap United States Posts: 8,364 ✭✭✭✭✭✭✭✭

    @MelW said:
    My ZTE got more difficult to connect - like the connection was a little loose. For a while I could get a tiny bit of charge if I held the cable into the phone socket really hard - enough to start to boot but not enough to finish the process. So I took it in and used the insurance and got a replacement phone (which required 4 days with NO phone - scary) and today - 3 days later - the new phone is doing the same thing. I have several charging cables from different manufacturers and none of them quite "feel" like they connect right, and the new phone won't charge either.
    It doesn't "feel" like it's the battery, it feels like the internal socket is weak or not well connected. The phone was fully charged last night and now is at 1% and fading and won't recharge.

    I noticed that the old phone (18 months old) was needing to be recharged more often (several times a day), which I wasn't thrilled with, but this is a separate problem.

    After 18 months you would expect to see some battery degradation. As far as the charging...do you have the original cable and wall plug? Does that one work? If you take it to the store and have them try to charge it does it work?

  • MelWMelW WisconsinPosts: 2 ✭✭

    The store could not get it to charge either. I don't have the original cable but I have several power sources and several cables, all of which work on other devices and none of which work on this one. The connection does feel loose - wiggles around in the phone.
    I used my insurance and got a replacement phone but they want me to send the non-working one back, but I still can't get enough of a charge to erase my data, and I really don't want to give them all my data, accounts, passwords, etc. It used to be that a good strong magnet would do that but I don't think it works on these devices.

  • Vegan_ChickVegan_Chick Lafayette, LAPosts: 4 ✭✭✭

    @jimlloyd40 said:
    Swiftkey has a setting to resize the keyboard and on the Zmax Pro you can make the keyboard huge making it easier to type. Or just speak your message.

    How?

  • Vegan_ChickVegan_Chick Lafayette, LAPosts: 4 ✭✭✭

    @jimlloyd40 said:
    Swiftkey has a setting to resize the keyboard and on the Zmax Pro you can make the keyboard huge making it easier to type. Or just speak your message.

    How?

  • Vegan_ChickVegan_Chick Lafayette, LAPosts: 4 ✭✭✭

    Extremely frustrated. Store could not charge it either and gave me a new phone which is now doing the same thing too. Damn.

  • razor512razor512 United States Posts: 2,521 ✭✭✭✭✭✭✭✭
    edited February 27, 2018 3:09PM

    @Vegan_Chick Can you record a video of the issue you are facing? This will make it easier to fully understand what is happening.

  • musicdjmmusicdjm United States Posts: 3,124 mod

    @Vegan_Chick said:
    Extremely frustrated. Store could not charge it either and gave me a new phone which is now doing the same thing too. Damn.

    Are you guys able to post a video of what your referring to/see when you plug the phone in ?

  • Atababy88Atababy88 United StatesPosts: 2 ✭✭
    Ugh! I am having the same problem smh... This sucks. I had my ZTE for over a year and now I can't find the warranty for me...
  • Atababy88Atababy88 United StatesPosts: 2 ✭✭
    I need help with this. And I don't think taking it in will help
  • sshasansshasan Staff Member United States Posts: 3,734 admin
    Atababy88 said:
    I need help with this. And I don't think taking it in will help
    Is your phone holding any charge at this point?
  • hollaphollap United States Posts: 8,364 ✭✭✭✭✭✭✭✭
    Atababy88 said:
    Ugh! I am having the same problem smh... This sucks. I had my ZTE for over a year and now I can't find the warranty for me...
    @Atababy88 it would be helpful if you could provide any info at all. Does anything happen when you plug the phone in? Any LED come on? Does it make a sound? What happens if you plug it into a PC? DOes the PC see it?
  • yarimehdi111yarimehdi111 United StatesPosts: 1 ✭✭
    It’s a problem many of us have experienced at some point – at the end of a long day your phone is on the brink of dying. You get home, plug it in and… nothing happens. That can be frustrating enough, but trying to diagnose the issue can be even more so. 
    There are a few problems that could be occurring – your device could be refusing to charge altogether, or it could simply be charging really slowly; sometimes so slowly that it’s actually using power faster than it’s gaining it. If you’re experiencing any of these problems, we’ve come up with a few ways to diagnose your battery woes and to help you fix the problem.
    Ampere is a really great tool for checking if your phone is charging and how much it’s charging. It essentially identifies how much current is being drawn in from your device when it charges. Because of this, not only is the app great for seeing if your phone is charging at all, but also for seeing which charging method is the best.
    If the number in the app shows up green, the device is charging, but if it’s an orange minus number, then your device is using power. Try using the app after you’ve completed each of the steps below and seeing what changes occur.
    Try a different power source
    It’s totally possible that your phone or charger isn’t actually the problem at all, but rather the power outlet you’re trying to charge from. If you’re trying to charge from the wall, try another socket or charging straight from your computer. If you’re charging from a USB port on your computer, مبل ویلایی switch to another port or try using a wall adapter. If your device starts charging when you change power sources, you’ve found the problem and you may need to look into hiring an electrician or getting your computer fixed.
    Check the charging cable
    There are two components you should check before you start restarting devices and trying to fix USB sockets – the wall adapter and the charging cable. The charging cable is by far the most common charging problem, which makes sense – they endure a lot of unwrapping and rewrapping, flexing, and people trying to plug them in at weird angles. All of these things can damage the cable. 
    Chances are you have a few charging cables lying around, so try switching out the cable for another to see if that helps. If you don’t have another cable to test out, you may want to borrow one before moving on to a more drastic step. 
    Best portable battery packs
    Best USB Type-C cables
    Check the wall adapter
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    The other component to check before you start messing around with your phone is the wall adapter. This is particularly true if you’re using an adapter where the cable can be removed. It’s certainly possible that the USB port on the adapter could have broken.
    Like with the cable, the easiest way to check if the adapter is at fault is to simply try charging with a new adapter. However, if you don’t have access to another adapter you can also try plugging in to your computer. If it charges with the same phone and cable, chances are the adapter is at fault (although you might want to try multiple electrical outlets too!).
    Turn your phone off
    If you’re playing a graphic-intensive game while trying to charge your phone, it’s possible that your phone is using power faster than gaining it, making it seem like it’s not actually charging. If you turn your phone off while it’s charging (or at least turn the screen off), there’s little chance that you could be using power too quickly. Even simply switching over to airplane mode could seriously speed up your charging time.
    Check the USB socket
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    Once the cable and adapter have been ruled out as issues, it’s time to move on to the more technical stuff. Often the issue is the small metal connector in the USB port, which may be slightly bent in a way that means it doesn’t make proper contact with the charging cable.
    To fix this, switch your phone off, and remove the battery if you can. Then take a pin or something similar in size and straighten the small tab inside the USB port on your phone. Make sure you’re not too rough with this process – you could end up doing more damage than good. Then, put your battery back in, power on your device, and try charging again.
    Another possible issue could be something inside the USB port, like pocket lint. Getting a can of compressed air and blasting whatever is in the USB port out of there should fix سطل زباله the issue if that is indeed the issue.
    Replace the battery
    If you’ve gotten to a point where your battery is dying, it might be time to think of buying a new phone. If that’s not an option, then replacing the battery may help.
    Sometimes faulty batteries are easy to diagnose as they’ll leak battery fluid or start to bulge a little. Of course most of today’s phones don’t have removable batteries, so unless you have one of the few models that do – say something like the LG V20 – you’ll probably have to actually take the phone to a repair shop to see if they can look into the whole battery replacement situation for you. 
    Update or roll back your OS
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    Changes to the software running on your device can have a bigger effect on the battery life than you might think. While newer versions of Android are generally optimized to save on battery life, phones that are a little older sometimes can’t deal with the new software and how it handles battery life.
    If you find that the charging issue started around the same time as a software update, you may need to roll back to an older version of Android — although keep in mind that installing the latest operating system always keeps your device more secure. There are plenty of guides out there to help you roll back on your version of Android, and you may need some technical know-how.
    Alternatively, if you’re running an older version of Android, it’s worth upgrading to see if that helps with the charging issues.
    Have you tried any of these methods? Do you have any other suggestions that might help? If so, let us know your thoughts in the comments below!

  • blok77blok77 United StatesPosts: 1 ✭✭

    So I'm having a similar issue. Pro wont charge when plugged into brick. So I read all the power button/volume button presses procedures with only a small vibration and flashing home light.. not the slow pulsing like when charging. So i plugged into my computer and same issue. Left it plugged in and now it lights up saying "battery dead, plug in charger a few minutes and turn on." So try to turn on, and nothing. So I'm guessing the charge port is intact since it does respond by flashing and vibing, and giving me the battery empty warning when connected to PC. Is a battery going to solve this issue? I love the phone when it's working, oh and btw this all happened about a month out of warranty. Smh

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