Welcome to our Consumer Lab page. While you will find many mobile research surveys kicked off by our teams, you will also find polls and discussions created by fellow members.
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Newest Consumer Research Invitation: AR Consumer Research Survey
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I purchased a NEW Zmax Pro phone. The phone I got as a new one had a defective speaker inside it. I took it back to store they stated that I needed to come back and pick up a refurbished phone in 10days. I argued that I should be getting a new phone they stated that they had to send mine to ZTE to be evaluated. So i waited and what I got back was a refurbished phone. So to save myself the stress I took it. Now that piece of **** stopped working 2 months later. I then go to store and they tell me to go to manufacture. So I do. ZTE then had me send phone in. Takes 3 weeks to get phone back and when I do the phone I am given doesn't work. So now I'm having to send phone in again. This is the 4th time it will be repaired. How many times can u repair a phone before u realize that your product is garbage. ZTE customer service refuses to provide me with a brand new phone which I feel I deserve to get since the one I originally purchased was defective. They only will provide me with another refurbished phone. Obviously ZTE doesn't know how to do repairs. So I guess I purchased a phone that will only be used to play games with ZTE. I'll get the next phone that is a repaired phone not new but one they pieced together with parts from other broken phones to have to send back because it won't work. This is what I have been doing for the last 6 months. I want to know how many times did it take before ZTE sees that they can't do their job right. Will they continue to play this game until warranty runs out. I feel that is what they are doing. Screwing the customer around until warranty runs out and they no longer are liable. ZTE has the worst customer service and support. The people there are ignorant.