ZTE Axon Passport 2.0 Service Policy: what experience did you make?

2

Comments

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    :s :( :/ :s :( :s :/
    So I guess I'll end up paying $80
    And that will be my "good bye" to ZTE

    But I'm sure they don't care.

  • betamalebetamale Posts: 43 ✭✭✭✭✭
    edited July 15, 2017 5:54PM

    I did pay :s

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    Another weird thing I think is that I never get any information about the status of my repair or payment or anything e.g. An email unless I ask for information...

    Maybe it's just me but I wanna know what's going on with my device.

    ????

  • betamalebetamale Posts: 43 ✭✭✭✭✭
    edited July 16, 2017 4:00PM

    Do you have a RMA number?

    I sure do!

    But I never got a status update or confirmation that I paid...

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    @jimlloyd40 said:

    @betamale said:

    Do you have a RMA number?

    I sure do!

    But I never got a status update or confirmation that I paid...

    You could use online chat or call 800-617-5065 for information. Just don't bother emailing.

    So it's my job as a customer to get status updates?

    ZTE does not provide any information without me initiating communication.

    Is that good customer service?

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    It's not your job but it's the fastest way to stay informed and pressure them to perform. Or you can just sit back and wait.

    Again... BAD customer service!

    Right?

  • betamalebetamale Posts: 43 ✭✭✭✭✭
    edited July 16, 2017 7:15PM

    Bad communication, and they claim my phone has a liquid damage by high humidity (in an A/Cd house), they, incl a supervisor, told me they would provide pictures of the damage -They never did! So I have to assume there never was a liquid damage and they just lie to customers to make money!!!

    ... I call that BAD service for the customer!

    You don't?

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    I wonder how long it will take until I get my phone back...

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    @jimlloyd40 said:

    @betamale said:
    I wonder how long it will take until I get my phone back...

    I'm not crazy enough to guess but will say that from everything that I'm reading it will be longer than you would like but I certainly hope it's fast.

    LOL

    they gonna let me hang out in the rain you think?

    ;)

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    ok... another day, another chat with ZTE... ( I have the chat but I don't wanna post it in here right now)

    Apparently they have NOT DONE ANYTHING about processing my repair/exchange.
    Besides of course taking my MONEY!

    they said that they will contact me,
    I am waiting!

    My phone was delivered to ZTE on June 28th 2:18pm and today is July 17th!
    So 2 weeks and 4 days... and counting... and waiting!

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    Atrocious. Did they why they haven't done anything or when they would?

    of course they did NOT explain anything!

    [...]
    ZTE: The escalation team will be reaching out to you as soon as possible to discuss this.
    ME: ok. how will they reach out to me?
    ME: in what time frame?
    ZTE: As soon as they can.
    ZTE: Can you please verify a good contact number
    ME: ok. are we talking hours? days? weeks? month? years?
    ME: XXXXXXXXXXX
    ZTE: Thank you.
    ZTE: I have let them know of the phone number.
    [...]

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    I'm soooooo bored without my phone! lol

    :)

  • hollaphollap Wisconsin USAPosts: 7,931 ✭✭✭✭✭✭✭✭

    It's funny how your chat window shows "ZTE" and "Me". And when I just chatted with them it shows my name and the person's first name and initial that I'm chatting with. Just for an update, I sent my Blade V8 pro in for repair on July 6th, and it shipped out to return to me today.

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    @hollap said:
    It's funny how your chat window shows "ZTE" and "Me". And when I just chatted with them it shows my name and the person's first name and initial that I'm chatting with. Just for an update, I sent my Blade V8 pro in for repair on July 6th, and it shipped out to return to me today.

    well I didn't want the ZTE's guy's name and my name out there

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    @hollap said:
    It's funny how your chat window shows "ZTE" and "Me". And when I just chatted with them it shows my name and the person's first name and initial that I'm chatting with. Just for an update, I sent my Blade V8 pro in for repair on July 6th, and it shipped out to return to me today.

    Lucky you!

  • hollaphollap Wisconsin USAPosts: 7,931 ✭✭✭✭✭✭✭✭

    @betamale said:

    @hollap said:
    It's funny how your chat window shows "ZTE" and "Me". And when I just chatted with them it shows my name and the person's first name and initial that I'm chatting with. Just for an update, I sent my Blade V8 pro in for repair on July 6th, and it shipped out to return to me today.

    well I didn't want the ZTE's guy's name and my name out there

    Oh, I understand :) Good luck on yours @betamale!

  • betamalebetamale Posts: 43 ✭✭✭✭✭
    edited July 17, 2017 3:16PM

    Thanks!

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    I'm sure not everybody has a bad experience like I do! I'm pretty sure the majority of cases okay and I'm glad you @hollap have a good and fast processing of your repair.

    I would be more then happy to NOT be here in this forum and instead have a working phone to play around.

  • hollaphollap Wisconsin USAPosts: 7,931 ✭✭✭✭✭✭✭✭

    @betamale said:
    I'm sure not everybody has a bad experience like I do! I'm pretty sure the majority of cases okay and I'm glad you @hollap have a good and fast processing of your repair.

    I would be more then happy to NOT be here in this forum and instead have a working phone to play around.

    That's why us Community members try to help each other out as much as we can!

  • betamalebetamale Posts: 43 ✭✭✭✭✭

    OK! you give me hope!

    I will have a positive attitude and wait and see....

    THANK YOU VERY MUCH @hollap

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