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Comments
So I guess I'll end up paying $80
And that will be my "good bye" to ZTE
But I'm sure they don't care.
I did pay
Another weird thing I think is that I never get any information about the status of my repair or payment or anything e.g. An email unless I ask for information...
Maybe it's just me but I wanna know what's going on with my device.
????
I sure do!
But I never got a status update or confirmation that I paid...
So it's my job as a customer to get status updates?
ZTE does not provide any information without me initiating communication.
Is that good customer service?
Again... BAD customer service!
Right?
Bad communication, and they claim my phone has a liquid damage by high humidity (in an A/Cd house), they, incl a supervisor, told me they would provide pictures of the damage -They never did! So I have to assume there never was a liquid damage and they just lie to customers to make money!!!
... I call that BAD service for the customer!
You don't?
I wonder how long it will take until I get my phone back...
LOL
they gonna let me hang out in the rain you think?
ok... another day, another chat with ZTE... ( I have the chat but I don't wanna post it in here right now)
Apparently they have NOT DONE ANYTHING about processing my repair/exchange.
Besides of course taking my MONEY!
they said that they will contact me,
I am waiting!
My phone was delivered to ZTE on June 28th 2:18pm and today is July 17th!
So 2 weeks and 4 days... and counting... and waiting!
of course they did NOT explain anything!
[...]
ZTE: The escalation team will be reaching out to you as soon as possible to discuss this.
ME: ok. how will they reach out to me?
ME: in what time frame?
ZTE: As soon as they can.
ZTE: Can you please verify a good contact number
ME: ok. are we talking hours? days? weeks? month? years?
ME: XXXXXXXXXXX
ZTE: Thank you.
ZTE: I have let them know of the phone number.
[...]
I'm soooooo bored without my phone! lol
It's funny how your chat window shows "ZTE" and "Me". And when I just chatted with them it shows my name and the person's first name and initial that I'm chatting with. Just for an update, I sent my Blade V8 pro in for repair on July 6th, and it shipped out to return to me today.
well I didn't want the ZTE's guy's name and my name out there
Lucky you!
Oh, I understand
Good luck on yours @betamale!
Thanks!
I'm sure not everybody has a bad experience like I do! I'm pretty sure the majority of cases okay and I'm glad you @hollap have a good and fast processing of your repair.
I would be more then happy to NOT be here in this forum and instead have a working phone to play around.
That's why us Community members try to help each other out as much as we can!
OK! you give me hope!
I will have a positive attitude and wait and see....
THANK YOU VERY MUCH @hollap