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This is my 2nd Zte Zmax Pro in 3 months. This 2nd one has more issues than the first one. Called went over everything and it's a hardware issue on their part, finger print scanner doesn't work. ZTE wants me to send in my phone with no replacement phone first or charge me $35 to use one which they still won't send till they receive this one. I only had this phone less than a day and it had issues. Any suggestions?