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Have one all has been fine until recently. Plug in to charge and it starts to charge(happy sound s I call it) the sad sound (stops charging). Then continues this pattern all the while charged in. Gets at most to 39%. did soft set, cleaned the usb area both on phone and charger, have cleaned metan nodes in the phone( take charger out etc) to no avail. Any other suggestions short of factory rest as I do not believe that is the issue. Have had the phone a year and a half or so and do have insurance on it through asurion.