family mobile to T-mobile compatible..?

I was wondering if someone out there could help me. I bought a family mobile phone from walmart. right on the front of the box it says "powered by T-mobile. I have T-mobile service plan. I took the phone to a T-mobile store and they said it wont work. and that was that. They didnt try to even put a new sim card in or anything. I said it wont work at all.? and they run on the same tower and wave band.? and the girl said yep it wont work. Am I getting jerked around. Could I unlock this phone and then put my sim card in.? The phone is a ZTE 232TL. any help would be greatly appreciated.
Thanx RT

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