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My Axon 7 is "stuck" with Screen Top "To start Android ,enter your PIN "/Bottom "EMERGENCY CALL" setup. This all came about when I went to BEST BUY support ,to input settings to connect with AT & T through my Reseller RedPocket. Somehow the Best Buy rep in setting up the 8 lines of settings got into my Android operating system , and got stuck at a window stating "To start Android ,enter your PIN ".
I never used a "Password locking device" for the phone so I don't recall any PIN number I used at any time. At the bottom of the phone is an EMERGENCY CALL setup at the bottom.I had 10 tries to input the PIN number ,and after researching possible PIN numbers ,I am down to 3 before a "wipe" is initiated .Best Buy support stated to me the PIN number was set up by my carrier AT&T/Redpocket.Is that true?
I am trying everything I can to avoid a "wipe" or a "reset" of my phone because of all the pics,texts,apps.etc that I have on my phone. Any help you can give me to restore my phone w/o a "reset" will be very appreciated .!!