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I realize that ZTE Canada handles RMA through a 3rd party called DF Computers so they don't have much control over how the RMA process is handled but it seems ridiculous.
My Axon 7 is on 2nd RMA for 2 separate reasons, (first was due to some sort of smudge within the camera lens, 2nd is a USB port not being detected properly.)
I had to wait over a month for my RMA and there was no communication until I reached out to them and they managed to replace it for me.
How is it possible for authorized repair centre (pardon my Canadian spelling) that they are ALWAYS on back order for replacement units.
Does Axon 7 have really high RMA rate? Is it DF Computers don't have capability to forecast and properly support ZTE's customers? Is it ZTE that only provide replacement units when needed that is slowing down the process?
Corporate process is not something I care for and I really want to like ZTE Axon 7 as I've had it for over a year now but it's really upsetting when someone else (DF Computer) is ruining overall experience.