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I purchased this product about 8-days ago, this is my second one. The first one had an issue with heating up, I find these phones get extremely hot to the touch..... that needs to be fixed. Secondly, the battery charging seems to be an issue as if the phone charges too! long, it is said to damage the battery.... so how do I know how long to charge the battery, certainly I am not going to plug it in and sit and watch it. The next issue and this it a hair puller for me. I established a pattern to unlock my screen, well it appears this is the absolute worse thing I could have done. Since I established the pattern to unlock, I can no longer answer incoming calls until the call stops ringing in. I then have to unlock the phone and then call the person back. This is extremely annoying not to mention inconvenient. I called in for help and of course, as AT&T always does, they gave me this song and dance about how sorry they are and all they can do is reset the phone, at which time I will "AGAIN!!!" LOSE ALL!!! THE INFORMATION I HAVE IN THIS!! PHONE. This really sucks! and it has turned out to be quite an inconveniencing device. There are many aspects of it that I like but this one issue is really leaving a sour taste in my mouth. Anyone out there having these issue......Also, please chime in on this last issue!! has anyone noticed that the screen develops these hairline cracks. I was looking at the first screen in the sunlight, and I could see little tiny hair like cracks all through the screen and I had just gotten the phone and taken the paper off of it.