I just purchased the Max XL, after using the Max Pro for over a year ( should have stayed with thea Max Pro ). I have a really annoying issue with the XL, when I set the alarm for the next morning it will start at the time set BUT will not make a sound!! Yes I have a tone assigned to it and have tried several different from the choices given. Also I have the "pleasure mode" (vibrate) turned "off" in alarm but it WILL vibrate when the alarm activates. Volume is turned up all way (all volume controls are at 100%). I took it back to dealer next day and set it for "2 minutes from now"to show sales person and the damn thing worked!! Only time it has ever worked of course. I have set it manually and I have had Google Assistant set it and the same outcome. 5:45 comes every morning and my Max XL vibrates silently off the night stand.