Can't download apps from play store

GamersGamers United StatesPosts: 8 ✭✭✭

Everytime I try to download an app from the play store it gets stuck on downloading and that's it no progress but if I shut it off and turn it on it downloads please help.

I have tried factory reset and wiping the cache partition.

Comments

  • jaws2612jaws2612 IndonesiaPosts: 18 ✭✭✭✭✭

    I experience this with my axon 7 too. It's not always like this but more often than not. So, i just kinda wait for it to eventually starting to download, sometimes it takes around 2 hours before it will start to download and other times it will take 10 hours to a day. I don't know what's happening but i kinda got used to it

  • GamersGamers United StatesPosts: 8 ✭✭✭
  • GamersGamers United StatesPosts: 8 ✭✭✭

    But I've had this phone for about 7 months

  • samsamhasamsamha Posts: 1,580 ✭✭✭✭✭✭✭✭

    I have had this happened to me in the past with one of my phone (not axon). I think it turns out to be an issue with google server or my google account or the router because the problem eventually went away after a few days. I did clear the cache and also factory reset but still have issue so it's unlikely due to the phone's software. Eventually it will work fine. I did notice that this only happens with wifi and not cellular connectivity.

  • jaws2612jaws2612 IndonesiaPosts: 18 ✭✭✭✭✭

    It does happen more often on wifi than cellular. But i experience it on cellular too. i haven't done a factory reset or wipe cache partition, but maybe I'll try that later. I have my phone for around 11 months now and this somehow happening on my axon 7 only, not my other devices (essential phone, LG V10, and xiaomi redmi note 5)

  • GamersGamers United StatesPosts: 8 ✭✭✭

    @jaws2612 said:
    It does happen more often on wifi than cellular. But i experience it on cellular too. i haven't done a factory reset or wipe cache partition, but maybe I'll try that later. I have my phone for around 11 months now and this somehow happening on my axon 7 only, not my other devices (essential phone, LG V10, and xiaomi redmi note 5)

    Same for me doesn't happen on any other Android but I think it's due to to much ram being used as I had to download 3 apps and they went through fine but I had less ram used than normal that day

  • GamersGamers United StatesPosts: 8 ✭✭✭

    Also what about the phone giving false signals like I hit the recent app button once but it registered as if I held it down so split view comes up and the same for the back and home button and there features come up

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