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I have a zte n 817 and today I have issues with this phone it won't turn off and you have to take out the battery and will not keep a charge and it makes like a vibrate sound when touch the screen and like it stays in a stuck mode and don't know what to do. it is one of those government phones I got back in 2016. the name of phone is all I can tell you about so far. if any one can help I would be glad to accept any help. thank you, mary smith