Axon 7 get get on home Wi-Fi network

Tom1947Tom1947 Washington StatePosts: 8 ✭✭
My wife and I each have identical Axon 7 phones.  Mine has no trouble with the home wi-fi system.  Hers used to work but then just quit connecting.  When we try to reconnect it says authentication problem and shows an IP address that's all zeros.  Any suggestions?  Thanks.

Best Answer

  • DoppelgangerDDoppelgangerD Master Of Ceremonies United StatesPosts: 1,621 ✭✭✭✭✭✭✭✭
    Accepted Answer
    I would try going into the wifi setting and to "forget"/erase the saved network you are trying to connect to (if it is indeed saved in there). Reboot the phone, then find the network again and try to sign in.
    If it still fails, you can try thing like rebooting the home network system too, but beyond that, the only thing I can think of, as a last resort, is the factory reset the device, then set it up again as a new device.
    Be sure all your stuff is backed up first since resetting the phone will delete everything on it.

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