lverde835lverde835 United StatesPosts: 3 ✭✭
I made a software update in my zte z982, then when restarting the wifi does not connect, level of the security patch August 1, 2018, compilation number Z982_MPCSV1.0.0B25, I already made a reset of the cell phone and still not can connect to wifi.


  • sshasansshasan Staff Member United States Posts: 3,959 admin
    @Iverde835 Are you seeing the network you are trying to connect to? The Blade Z Max can only connect to 2.4ghz networks.

    If you do see it, try forgetting the network and then power your phone off and back on and try connecting again.
  • lverde835lverde835 United StatesPosts: 3 ✭✭
    I have already chosen to forget the network, and restart my cell phone, I see the network, all the cell phones are connected, only mine, before installing the update I connected, after I can not anymo
  • samsamhasamsamha United States Posts: 2,136 ✭✭✭✭✭✭✭✭
    if you have access control enabled on your router, try to check to see if it block the phone's IP address. If so, manually add it to the list of approved device to see if that helps. If not, try to disable access control to see if you can get an IP from the router. 
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