The phone is hard locked and it is likely that only ZTE can reset the counter.

MoosieMoosie United StatesPosts: 2 ✭✭
 The phone is hard locked and it is likely that only ZTE can reset the counter.

Answers

  • MoosieMoosie United StatesPosts: 2 ✭✭
    I need the phone unlocked 
  • sshasansshasan Staff Member United States Posts: 3,692 admin
    @moosie - It looks like you are referring to the Blade X Max (listed in your profile)... If you are trying to carrier unlock the device, you will need to reach out to the carrier. Carriers put into place the timeframe and procedure in which they will unlock device. 

    This goes for the unlock attempts counter that you are referring to as well.
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