[Axon 7] No keyboard appearing on lock screen

After restarting my phone, when prompted for a password on the lock screen, I am now no longer getting a keyboard to input the password.

Since the fingerprint reader only works after the first password is put in, I am effectively locked out of the phone.

Nothing changed, no updates happened, I restarted my phone to try and fix another issue, and this started happening.

Screenshots are HERE

Any help is appreciated, as not being able to get in my phone sucks.


  • razor512razor512 United StatesPosts: 2,683 ✭✭✭✭✭✭✭✭

    If possible, try clearing the cache partition

    1. Press and hold the power button for a few seconds, and then click on "Restart".
    2. As soon as the screen goes black, press and hold the volume up button
    3. Keep the volume up button held until the Android recovery menu appears.
    4. Now using the volume control buttons, scroll down to "Wipe cache partition".
    5. Press the power button 1 time to select the option.
    6. Use the volume control buttons again to select "Yes".
    7. Press the power button again to confirm. It should then clear the cache partition.
    8. When it is done, it will automatically take you back to the main screen with "Reboot system now" selected.
    9. Simply press the power button to select that option to reboot the system.

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