RMA Process

jacvidjacvid United StatesPosts: 1

Hello, I just opened a RMA to fix the screen flashing on an Axon 10 Pro and the instructions state to remove the battery before returning. Yet on the call it was not mentioned. I emailed ZTE to ask and no reply. Has anyone home through a screen RMA and did they remove the battery before sending?

Thank you,



  • jimc2355jimc2355 United StatesPosts: 2 ✭✭✭✭

    I sent mine in for a screen replacement and considering the phone doesnt have a removeable battery, i just left it in. im sure thats what they expected because my phone was repaired and sent back and nothing was said about it.

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