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Tilt sensor is off; some apps appear "slanted". Any way to calibrate?
pantheman75
Posts: 7
So I just got Google's Daydream VR to go with my new Axon 7, and the image appears slanted down and to the right. I've confirmed that it's a problem with the phone's sensors because when I go into "Toolkit" and "Plumb Line" on the Axon 7 the reading is slanted as well. I've now spoken with 3 different ZTE customer service agents. The first one told me to go on Google Play to try and find a recalibration app, but that he didn't know of any in particular. The second person said "I have no idea what you're talking about, call back and get somebody else". The third person said I should just exchange the phone. A quick search of the internet shows I'm not the only person with this issue on an Axon 7. Does anybody know how to recalibrate the tilt sensor?
Answers
Hello We have not seen this issue with other users. We have sent this to our testing team for some insight on your issue. Please hang tight until we hear back from them. Thank you for you patience.
I also have this issue and I recall there was another person who posted about this and also that when turning the headset back and forth quickly, it wouldn't go back to it's original position, shifting a bit each time a week or two ago. The slanted screen issue is most noticable when I use youtube or netflix
I seem to have this issue as well verified in Plumbline. Unlocked Axon 7 A2017U running build A2017UV1.1.0B19.
Thanks,
Michael
Others on Reddit are seeing this same problem: https://www.reddit.com/r/Axon7/comments/65a60w/my_axon_7s_tilt_sensor_is_off_hows_yours/
This issue has been reported to the mods so they can present findings to ZTE. Thanks!
I popped by Best Buy late yesterday to see how the display models were... one registered being off by 1 degree and the other registered being off by 3 degrees. Both phones were tested on the same surfaces on their sides with the side buttons pointed up. My replacement phone from Amazon arrives today. I hope I get a good one!
There is a thread on reddit where multiple users have this issue https://www.reddit.com/r/Axon7/comments/65a60w/my_axon_7s_tilt_sensor_is_off_hows_yours/
Well I'm typing this on my replacement Axon 7 and I'm happy to report that the tilt jiggles somewhere between 0 and 1 degrees so it's nearly perfect. I'm glad I exchanged the first one as there doesn't appear to be an easy fix. The better tilt makes Daydream VR a much nicer experience.
Glad you are enjoying the Daydream VR experience on the Axon 7. I too have been using the Daydream and it is much fun.
Well done !
Anybody give this a shot?
Accelerometer Calibration Free - Android Apps on Google Play
Just a heads-up, I have this issue as well, even after the latest B025 update. Really wishing the Devs would address this,
with a fix, or at least a way to re-calibrate the sensor.
Tommet.
I tried that app, but it didn't do anything for me.
Thanks!
Michael