I keep getting unfortunately phone has stopped when I try to dial out using my phone icon.

Best Answer


  • razor512razor512 United StatesPosts: 2,502 ✭✭✭✭✭✭✭✭

    Which device are you having trouble with?

    We will have to have the thread moved to the appropriate forum.

    Beyond that, a general trouble shooting step that works across many devices for issues like this, is clearing the both the app cache, as well as the cache partition.

  • razor512razor512 United StatesPosts: 2,502 ✭✭✭✭✭✭✭✭

    If using the stock dialer app, (i currently do not have a zmax pro with me

    Open your android settings, then look for your storage settings.

    Click on your internal storage

    Click on cache, and click on okay when given the chance to clear the cache.

    For the cache partition:

    1. Turn the phone off.
    2. Press and hold the Power + Volume up button.
    3. Let go of the buttons when the recovery menu appears.
    4. Use the volume control buttons to scroll down to the "Wipe cache partition" option, then use the power button to select it.
    5. Use the volume button to scroll to "Yes", and press the power button again to select it.
    6. After that, use the power button to select the "Reboot system now" button.
  • Thanks I really appreciate it.

  • coldheat06coldheat06 United StatesPosts: 1,694 ✭✭✭✭✭✭✭✭

    There is a new Software update available please try to update your device and let us know if the issue still exist.


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