Is anyone else having issues with the headphone jack - specifically - when I plug in my headphones, no sound comes out of the headphones. If I wiggle the jack, sometimes I get a connection but then it cuts out again. I tried different headphones and the results are the same. The headphones work, as I tried them on other devices.
Edit - Just spoke with customer support - it takes 10-14 days for them to asses what is wrong with the device. This is 2017, they should send a dummy phone so that we are not without a device. It doesn't have to be a smartphone just a device that works with the carrier. Amazing at the lack of customer focus from a company especially on a device that has been plagued with issues (albeit they addressed with an update) since the launch.