Ringtones Axon Mini 7 not working

I always had my ringtone set for my song.
2 days ago, it changed to a message that says "incoming call, do you want to answer,etc.
I uninstalled all apps with access to phone -no change.
I called ZTE and they had me reset app preferences.
Still no good.
Can't figure it out.
Don't want to do a factory reset if I can help it.
Any advice?

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