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My Max XL screen times out at 7 seconds no matter what I set it at. I can put it at 15, 30 seconds 1, 2, 5, 10, 30 minutes, and it does not matter. Watching movies, on the web, playing games, reading books, does not matter. It will time out after 7 seconds unless I'm constantly touching my screen.
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Sorry for any confusion the number above (1-800-617-5065) is ONLY for Axon and unlocked devices.
Support for your device is below:
Service Hotline: 877-817-1759
Hotline Hours: Monday-Sunday 8am - 9pm (CST)
This is direct from the Max XL page on ZTE USA

This is from the contact section

I cant speak to others in the community, but just like me and yourself we are all just users helping each other out no one is immune to mistakes. Ive personally never seen it otherwise I would have stated in the thread to correct it, Im just making sure he has the correct number to contact as calling the other number they will direct him to call his carrier or the number I provided.