Help I'm having a YouTube issue with my blade x max

mexicanmoonmexicanmoon macombPosts: 3 ✭✭✭

This started on the first day I bought the phone. I'd watch a YouTube video on 720p60 or 1080p60 and after 3 to 4 minutes the video would go black. But when I play the video at 480p or lower it's fine can someone please help me fix this

Answers

  • sshasansshasan Staff Member United States Posts: 3,954 admin

    @mexicanmoon

    Quoting (SeaWolf) the Boost & Virgin Mobile Community manager -

    This is not a device issue - This is a carrier issue

    https://community.zteusa.com/discussion/50477/zte-max-xl-n9560-video-issues#latest

    Hey (AJ79) , I'm a Community manager over at Sprint and Boost. I suspect the problem is that the Boost and Virgin Mobile LTE networks optimize video streaming resolution at 480p. While you may be able to stream at higher resolutions, you're more likely to experience buffering and timeouts, etc. in those circumstances. For more information, check out the VMU page:

    /home/leaving?target=https%3A%2F%2Fvirginmobileusa.com%2Fplans" class="Popup

    Hope that helps!

  • jasonejasone United States Posts: 2,039 ✭✭✭✭✭✭✭✭

    Are you using the mobile or WiFi network when you're streaming YouTube? If it's not network related I almost wonder if the cache or RAM is just filling up too much after a few minutes. The Blade X Max doesn't have a lot of storage or RAM. That's just me guessing though.

    I have the very similar Blade Z Max and I rarely watch videos longer than 4-5 minutes and I've never had an issue over WiFi, but I also don't manually select my quality or try 60fps.

  • mexicanmoonmexicanmoon macombPosts: 3 ✭✭✭

    @sshasan said:
    @mexicanmoon

    Quoting (SeaWolf) the Boost & Virgin Mobile Community manager -

    This is not a device issue - This is a carrier issue

    https://community.zteusa.com/discussion/50477/zte-max-xl-n9560-video-issues#latest

    Hey (AJ79) , I'm a Community manager over at Sprint and Boost. I suspect the problem is that the Boost and Virgin Mobile LTE networks optimize video streaming resolution at 480p. While you may be able to stream at higher resolutions, you're more likely to experience buffering and timeouts, etc. in those circumstances. For more information, check out the VMU page:

    /home/leaving?target=https%3A%2F%2Fvirginmobileusa.com%2Fplans" class="Popup

    Hope that helps!

    My carrier is cricket though

  • mexicanmoonmexicanmoon macombPosts: 3 ✭✭✭

    @jasone said:
    Are you using the mobile or WiFi network when you're streaming YouTube? If it's not network related I almost wonder if the cache or RAM is just filling up too much after a few minutes. The Blade X Max doesn't have a lot of storage or RAM. That's just me guessing though.

    I have the very similar Blade Z Max and I rarely watch videos longer than 4-5 minutes and I've never had an issue over WiFi, but I also don't manually select my quality or try 60fps.
    @jasone said:
    Are you using the mobile or WiFi network when you're streaming YouTube? If it's not network related I almost wonder if the cache or RAM is just filling up too much after a few minutes. The Blade X Max doesn't have a lot of storage or RAM. That's just me guessing though.

    I have the very similar Blade Z Max and I rarely watch videos longer than 4-5 minutes and I've never had an issue over WiFi, but I also don't manually select my quality or try 60fps.

    It happens when I use both

  • jasonejasone United States Posts: 2,039 ✭✭✭✭✭✭✭✭

    @mexicanmoon said:
    It happens when I use both

    Have you tried turning off data and just using WiFi to see if it still happens? Can you give me a link to a video you're having trouble with so I can try it on my device?

  • hollaphollap United States Posts: 8,374 ✭✭✭✭✭✭✭✭

    @mexicanmoon said:

    @sshasan said:
    @mexicanmoon

    Quoting (SeaWolf) the Boost & Virgin Mobile Community manager -

    This is not a device issue - This is a carrier issue

    https://community.zteusa.com/discussion/50477/zte-max-xl-n9560-video-issues#latest

    Hey (AJ79) , I'm a Community manager over at Sprint and Boost. I suspect the problem is that the Boost and Virgin Mobile LTE networks optimize video streaming resolution at 480p. While you may be able to stream at higher resolutions, you're more likely to experience buffering and timeouts, etc. in those circumstances. For more information, check out the VMU page:

    /home/leaving?target=https%3A%2F%2Fvirginmobileusa.com%2Fplans" class="Popup

    Hope that helps!

    My carrier is cricket though

    Cricket caps you right from the start. Here is the policy: @mexicanmoon
    At what point do you begin slowing data speeds under the Unlimited Plan?

    With the Unlimited Plan, you'll receive a high-quality mobile experience from the start regardless of how much data you use. Download speeds are up to a maximum of 8 Mbps for compatible 4G LTE devices and 4 Mbps for compatible 4G devices. As always, actual speeds may vary by location and device.

    If you are on an Unlimited Plan line and use more than 22GB of data during any monthly plan cycle, your data speeds may be temporarily slowed during periods of network congestion for the rest of that monthly plan cycle. The Unlimited Plan comes with Stream More, a data feature which helps you save data when watching videos by streaming certain higher-definition videos at standard definition quality, similar to DVD (about 480p). Cricket will activate Stream More for you. Once activated, you may turn it off or back on at any time. To learn more about when Cricket will turn on the new network management practice and Stream More for you, view Important Information Regarding Data Speed, Usage and Network Management. For more information on these practices and Cricket's mobile broadband service, visit cricketwireless.com/mobilebroadband.

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