On 5-9-2017 I purchased two ZTE Max XL phones from the Boost Mobile Online Store for my wife and I. I am getting some of my text messages and phone calls. This is causing me quite a lot of trouble. I am the Service & Installation Manager for a electronic security company that maintains several State and a couple of Federal government sites. (I am not trying to boast. I am simply trying to give scale to the size of the head aches I have to deal with.). I need to be able for my customers and/or technicians to reach out to me at anytime they need to. After 20 years in the field accumulating knowledge and specialty tools, my phone is the most important tool at my disposal these days. When I do get text messages in real time, they repeat until I reset my phone. I have good cell reception and it is not location specific. Hours and sometimes a full day later I receive messages that were part of a long past conversation. I have updated and refreshed the PRL and Profile on my phone along with soft resets. This is happening to both my wife's and my phones. I dont trust these phones at all. It is causing me some major grief. I need to get this sorted out as soon as possible. I don't have the resources to just throw these phones away and get new ones. I have tried to work with Boost Mobile Tech Support but they are not getting me any closer to a resolution. I feel like this is a Boost issue and not a ZTE problem. I am more inclined to be a loyal ZTE customer than I am a Boost Mobile customer. But I have never had an issue like this with either company. Any insight that could be offered will be greatly appreciated.
Thank You for your time,