How can I fix the fingerprint scanner?

The scanner is unavailable how does one get that fix. I can not secure my phone the way I intend to.

Answers

  • hollaphollap United States Posts: 8,374 ✭✭✭✭✭✭✭✭

    @Coconubiangoddes, when you go into the settings of the device, does it show you have fingerprints set?

  • jasonejasone United States Posts: 2,039 ✭✭✭✭✭✭✭✭

    I would suggest removing your fingerprints and adding them again. Also, make sure your fingerprint scanner is clean. If that doesn't work I'd try clearing the cache from recovery and as a last resort performing an FDR.

  • My fingerprint scanner keeps telling me hardware not installed. How can I fix this so I can start using my fingerprint scanner for the first time since I've had this phone back in October.

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