I live in Illinois and have a Z988 Grand X Max 2 that I bought back in April 2017. I was taking a video last week when 30 seconds into the video my phone screen flashed 3-4 times then the phone shut off. I hurried to turn it back on so I could finish videoing. When I turned it back on, it went through the product screen, went to the Cricket logo, then it asked for my password like it always does. I entered my password and it said starting android then went to the Cricket logo again...still normal. The problem is, that is as far as it ever gets. It will stay on the logo until the phone goes dead. It never boots up. I tried letting the battery go dead because I cant remove the battery. I cleared the cache by going to the recovery mode. I tried to boot up in safe mode but does same thing. I could factory reset and try that but when the phone crashed, my wife and I were on our anniversary cruise and I have pictures and videos I would really like to recover. I can't get the phone to connect to my computer to get the internal memory out. I had assumed Google was backing up EVERYTHING including my photos but I was wrong. Is there anyway to recover the internal memory without dismantling this thing especially since it is still under warranty. Would an update that I could load onto my SD card then use the recovery mode to upload it help? Someone told me something about ABD loader? I'm afraid when I send it in to the service center I may never see my pictures again so I'm trying everything I can first. Cant use recovery software because I cant get the phone to connect anyway. Any ideas, suggestions would be greatly appreciated. Thank You!!