My FingerPrint scanner stopped working one day, what should I do?

Garco55Garco55 ChampaignPosts: 2 ✭✭✭✭

I've had this phone since Christmas and just this weekend my fingerprint scanner stopped working and I have tried restarting my phone multiple times and have deleted all the fingerprints and for a couple of times wit will work but later on it won't read the fingerprints, I'm not sure what to do anymore since I reset my phone at least 5 times but it still won't work


  • jasonscarterjasonscarter United StatesPosts: 1,586 ✭✭✭✭✭✭✭✭

    Warranty exchange time since you just got it in December

  • ram1220ram1220 Allen TexasPosts: 440 ✭✭✭✭✭✭

    By any chance are you exercising or have sweaty fingers when the sensor stops working? I had this issue with my A7 last summer. I thought it was a problem with sunlight since it only did it outside while I was exercising. But come to find out it was the sweaty fingers from exercising that kept the sensor from working. Just a suggestion in case it helps.

  • sirhcsirhc United StatesPosts: 4 ✭✭✭✭

    Sorry so late... had similar problem on my z978. If you have developer options, near the bottom is "Don't keep activities". Make sure its OFF.

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