Contacts constantly deleting

HingeHinge United StatesPosts: 7 ✭✭

Anyone else experiencing repeatedly finding contacts being deleted. Not just a few but 1000 or more 4 times since purchasing phone

Comments

  • jasonscarterjasonscarter United StatesPosts: 1,464 ✭✭✭✭✭✭✭✭

    Are you saving contacts locally on the phone, or syncing them through Gmail? Outlook? Some other email service?

  • HingeHinge United StatesPosts: 7 ✭✭

    Yes in the ZTE Axon M phone Contacts app. One morning I woke up there were 422 and when I went to sleep 8 hours earlier, there were 1878. This has happened at least three times in 3 weeks.

  • samsamhasamsamha Posts: 1,555 ✭✭✭✭✭✭✭✭

    If the contact is saved to the gmail account? If so, how many contacts do you have showing up when you log into your gmail account?

    I am thinking that maybe the contact is not synced properly and that is why you saw it showing as 422 but then showing up as 1878. Sometimes if you have other branded phones previous that has some customization for their contacts app like setting up groups or if the contact has special character or phone is not entered correctly, etc, it can cause issue syncing with another phone. Try to look through your list of contacts on your google account on a browser and edit them if needed, then resync to the phone to see if that helps.

  • jasonscarterjasonscarter United StatesPosts: 1,464 ✭✭✭✭✭✭✭✭

    @Hinge said:
    Yes in the ZTE Axon M phone Contacts app. One morning I woke up there were 422 and when I went to sleep 8 hours earlier, there were 1878. This has happened at least three times in 3 weeks.

    Yes it the contacts locally? Or Yes the contacts are sync'd from a email service like GMAIL, Hotmail, Office 365, Exchange server, etc....? That very much depends on how we go about troubleshooting the issue.

  • HingeHinge United StatesPosts: 7 ✭✭

    Sorry for the delay. I am new to Android OS. Prior phone was a Microsoft phone. So best I can describe, transfered Contacts over from Microsoft phone into Axon phone Contacts, via ATT transfer doftware. Not sure how or if this Contact app on my Axon phone is Google or some other app. I am assuming it is Google app this being an Android OS

  • jasonscarterjasonscarter United StatesPosts: 1,464 ✭✭✭✭✭✭✭✭

    @Hinge said:
    Sorry for the delay. I am new to Android OS. Prior phone was a Microsoft phone. So best I can describe, transfered Contacts over from Microsoft phone into Axon phone Contacts, via ATT transfer doftware. Not sure how or if this Contact app on my Axon phone is Google or some other app. I am assuming it is Google app this being an Android OS

    If you used ATT transfer software, then you contacts are stored locally on the phone. I would suggest you take the time to put them inside and email account that can be syncd to the device, and any future device you may have. That will help you out with this issue, and not having to worry about manually transferring contacts when you get a new phone. Yes, you will have to type them all in, but it's a one time thing, unless the ATT transfer software and spit out a CSV file or something.

  • HingeHinge United StatesPosts: 7 ✭✭

    Thank you for understanding the problem, your solution doesn't address the reason which leads me to to think the contact app built in to the phone and the working of the app is a failure of the phone, unfortunately. This is a basic function of any cell phone and should not have arisen as a problem in the first place. Indication of poor quality control in manufacturing. Wish there would be a real permanent fix.

  • jasonscarterjasonscarter United StatesPosts: 1,464 ✭✭✭✭✭✭✭✭

    @Hinge said:
    Thank you for understanding the problem, your solution doesn't address the reason which leads me to to think the contact app built in to the phone and the working of the app is a failure of the phone, unfortunately. This is a basic function of any cell phone and should not have arisen as a problem in the first place. Indication of poor quality control in manufacturing. Wish there would be a real permanent fix.

    Not knowing really what the ATT transfer software does, I can't really speculate what happened or what is happening with the original contacts transfer. I always sync my contacts from an email account and have never had a problem going back to smartphones back to 2008. You sure the contact view just isn't getting changed? Possible wrong account selected/unselected?

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