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Hi, I wanted to give some feedback on my recent repair experience.
I sent my phone for repair as the battery life was greatly depreciated and it was still under warranty.
In the initial chat, I mentioned that my phone had a small LCD crack which should not have impacted the battery coverage.
FedEx delivered my phone to the repair center on 7/26/18.
After a few days, I checked the status and noticed it was in a Pending status. I reached out the next day via chat and was told it would not be covered as there was a small scratch on the LCD but they would repair it for an $80 fee.
So I called, made payment and asked for an emailed receipt. A few days later the status was the same and no email, so I reached out via chat again today and was told that my ticket was not updated correctly.
At this point is has been about 8 business days since the phone was received. I am very disappointed with the lack of communication and turn around time. The small LCD crack should not have impacted the battery coverage, or this should have been made apparent in the initial chat.