phone restarted to first time users screen

Kain13Kain13 texasPosts: 16 ✭✭✭

is this just a fluke or is the phone toast? was looking at a pic that i had taken and it restarted 17 times then locked on me held power button down to turn off and on and it started on first time users screen. ths was bought 3 weeks ago.

is there a virus going around that dumps info

Comments

  • Kain13Kain13 texasPosts: 16 ✭✭✭

    ya i had to restart from scratch. already deleted the photo. i had a another phone with contacts on it or i would be mad about that. it saved pics but dumped contact info. going to try and contact company to see if there is an update. Really disappointed in this new phone.

  • sshasansshasan Staff Member United States Posts: 3,884 admin

    @Kain13 Any updates on the issue you were having?

  • Kain13Kain13 texasPosts: 16 ✭✭✭

    it restarted again when i tried to look at storage.

  • sshasansshasan Staff Member United States Posts: 3,884 admin

    @Kain13 said:
    it restarted again when i tried to look at storage.

    Go ahead and contact your carrier. The device comes with a 1 year manufacturer warranty. They will walk you through the replacement process.

  • weirdfateweirdfate United StatesPosts: 56 ✭✭✭✭✭
    This is an issue with this phone. When I reboot my phone it goes threw the setup process almost 50% of the time
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