No service No sim zte zmax z981

bgkturchbgkturch United StatesPosts: 2 ✭✭
Phone two years old, noticed deleted trash back when I deleted hours ago. Now phone states No service, no sim. Why ? I opened slot checked sim, put back, now it does nothing. Can’t reboot,shut off or start. Please help..


  • sshasansshasan Staff Member United StatesPosts: 4,077 ✭✭✭✭✭✭✭✭
    @bgkturch Have you tried hard resetting the device via hardware keys?

    *Doing this will erase your data*

    1. With the device turned off, press and hold the Volume Up and Power buttons until the ZTE logo screen appears, then release.
    2. Press the Volume down button to highlight wipe data/factory reset.
    3. Press the Power button to select.
    4. Press the Volume down button repeatedly until Yes -- delete all user data is highlighted.
    5. Press the Power button to select.
    6. Wait as the device resets.
  • bgkturchbgkturch United StatesPosts: 2 ✭✭
    I tried one last step to reduce battery power. I’m charging now. If no luck, I will try a hard reset.
    Thank you for your help.
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