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I have ZTE Blade X Max (through Cricket) which has worked fine until this morning (except AOL mail has been spotty the last two weeks or so). When I turn it on, it goes past the Blade X Max screen and then gets stuck at the Cricket screen. If I try to turn it off, it reboots to the same spot. I let it run all the way down, charged it back to 100%, powered on, and the same thing happened. I tried wiping cache and same thing happened. I have not downloaded any new apps lately (unless there was an automatic update that I don't know about; but I don't have a lot of apps loaded).
Do you have any suggestions? I really dread the idea of a factory reset because I need my old texts especially and contacts.