Fingerprint software missing

khagan928khagan928 United StatesPosts: 1

So I have an issue with my phone. My fingerprint software was originally installed when I first got my phone. Now when I go to my security settings, it no longer shows up on my phone. How do I get it back? Or is it located else where?


  • samsamhasamsamha United StatesPosts: 2,363 ✭✭✭✭✭✭✭✭

    The fingerprint setting should be under Setting-->Security-->Fingerprint. I am not sure why it is not showing up for you. Maybe you could try to clear the cache

    -Power off the phone

    -hold the volume up and power button together until you hear the buzz then let go off the power button while still holding the volume up button.

    -use volume up and down to choose "wipe cache partition". And use power button to select the option.


    If that still does not work, it is possible that you may need to reset the phone.

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