Fingerprint software missing

khagan928khagan928 United StatesPosts: 1

So I have an issue with my phone. My fingerprint software was originally installed when I first got my phone. Now when I go to my security settings, it no longer shows up on my phone. How do I get it back? Or is it located else where?

Comments

  • samsamhasamsamha United States Posts: 2,096 ✭✭✭✭✭✭✭✭

    The fingerprint setting should be under Setting-->Security-->Fingerprint. I am not sure why it is not showing up for you. Maybe you could try to clear the cache

    -Power off the phone

    -hold the volume up and power button together until you hear the buzz then let go off the power button while still holding the volume up button.

    -use volume up and down to choose "wipe cache partition". And use power button to select the option.

    -reboot.

    If that still does not work, it is possible that you may need to reset the phone.

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