Google locked

mrscherylmrscheryl United StatesPosts: 1

Hi please help me ......my ten year old daughter got ahold of my blade blue max phone I had put up for a spare as it used to be my older daughters so when she got a new one she wiped I clean so my ten year old puts a gmail an password on it an then put a lock pattern on it an hides the phone when she goes to get it an play with it again she done forgot the patter. So me not knowing she made a Google accouny witb her lil friend factory resets it now its askin for the gmail an password and i dont have it and can't get into the phone...what doni do?

Comments

  • samsamhasamsamha United StatesPosts: 2,214 ✭✭✭✭✭✭✭✭

    Hi,

    This is Google's method of protecting the phone. If the phone was reset with a gmail account, user must enter the gmail password after the factory reset. Unfortunately, there is not much you can do if you forgot the password.

  • Elina_DiazElina_Diaz United StatesPosts: 1 ✭✭✭✭

    Yea its because of our own data security , Unfortunately, there is not much we can do if we forgot the password rightly answered by samsamha

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