Why won't my case turn off my phone when I close it

Eli_StrawnEli_Strawn United StatesPosts: 1

I just got a a new phone case for my Axon 7 mini it is one of those cases that flips to cover your screen normally it turns off the screen but for my phone it does not why. It also has magnets in the case that should trigger my phone to turn off but won't


  • samsamhasamsamha United StatesPosts: 2,363 ✭✭✭✭✭✭✭✭

    Typically those cases that has such function would have to be official case from the manufacturer that is specifically designed for the phone (since it requires the phone sensor to work in conjunction with the case). So is your case the official folio case for Axon 7 mini or a third party case.

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