My screen went black on visible R2

77morgan77morgan United StatesPosts: 2 ✭✭

I was using my phone and all sudden screen black out how do I fix


  • jasonejasone United StatesPosts: 2,118 ✭✭✭✭✭✭✭✭

    Have you tried plugging it in and charging it for a few hours? Does the phone still appear to be turned on? Is it still making notification sounds? If not, have you tried long pressing the power button after charging to power it back up?

  • 77morgan77morgan United StatesPosts: 2 ✭✭

    I have tried those yes. Thank you for your suggestions I am wondering if plugging it up to a computer will do any good. Yes I can turn bitbon and off and even call it just screen will not light up

  • jasonejasone United StatesPosts: 2,118 ✭✭✭✭✭✭✭✭

    Unfortunately, if the phone is still functioning but the screen refuses to turn on it sounds like a hardware issue with the screen. I'd suggest contacting support about it. I'm not sure if that would mean the carrier or ZTE itself though.

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