Phone Not Working

CagginozzockCagginozzock United StatesPosts: 2 ✭✭
edited May 23, 2019 6:17PM in Axon M

My Axon M has been working fine for the few months I've had it, but now I cannot change apps nor use the return to home screen button. The second screen only displays a message saying that TV mode is waiting for me. My notifications bar does not work. The only way to change apps is to totally back out of the app or restart the phone. When powering off, the only options available are Power off and Restart. I have tried to update to the latest version of Android and that did not fix. I have also tried to factory reset through the settings app, but that just crashes the settings app. Please, can someone advise?


  • ZTEuser23ZTEuser23 UgandaPosts: 1 ✭✭

    Hi I have also been having problems with mt Zte device its not an Axon but Its a Blade...... a Blade L3

    I got this phone a the beginning of the 3rd last week of May 2019 but i have but having trouble

    I flashed the phone with new firmware (b0727052016) using SP flash tools because the firmware it originally comes with is outdated so after flashing this firmware, everything looked like its was working fine but later when it got to the time to charge it, it couldn't charge at all because I started to charge it when its battery was 16% but it later dropped to 8% while it was charging, I was very surprised when I saw this so I left it to keep charging its thinks this was just something normal but it later dropped to 1% and it stayed like that for that whole night.

    So the next day I read some forums and they said that may be the charger is the issue or the source of electricity so I got a Samsung Charger that supported fast charging and it the charge to 2% then back to 1% the 0% so i tried turning it on again and the screen just kept flashing so would someone please help me to sort this issue

  • arcaminur2016arcaminur2016 BangladeshPosts: 3 ✭✭✭

    Having same problem, button not working , can't choose app, neither go menu or anywhere, everytime phone switched on same old screen saying waiting for app to choose

  • CagginozzockCagginozzock United StatesPosts: 2 ✭✭

    Couldn't find this after I fixed it. I had to do a manual factory reset following these steps.

    1. If you are unable to reset the device using the above steps, try the alternate master reset method. To perform an alternate factory reset, with the device turned off, hold down the Power/Lock button and Volume Up button at the same time for approximately 5 seconds until you see the ZTE logo, then release.
    2. Once the recovery mode screen appears, press the Volume down button to highlight Wipe data/factory reset then press the Power/Lock button to select.
    3. Press the Volume down button to highlight “Yes”, then press the Power/Lock button to select.
    4. Once complete, you will be returned to the device reset screen. Ensure that Reboot system now is highlighted, then press the Power/Lock button to select.

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