Axon 10 Pro microphone is not working

aeromanaeroman United StatesPosts: 1

I have an issue on my phone, suddenly my phone has no microphone. People can't hear me but I can hear them. Speaker is okay. even I use headset/headphone still not working. There's like my microphone has been muted. I need HELP.


  • samrjr0044samrjr0044 United StatesPosts: 1 ✭✭

    I'm having the same issue since the end of May. It works in calls or voice recorder, but not with my camera or other apps.

  • AerospacemanAerospaceman United StatesPosts: 1,517 ✭✭✭✭✭✭✭✭

    This was a known issue with the device. Are you currently on the newest Android 10 build if not try updating. If you are up to date it seems like that one of the only solutions is to do a factory reset. If this still does not resolve the issue then I would contact customer support to use the warranty. If you have to send the device in be prepared to pay for your own shipping of the device back to ZTE.

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