FB chathead will not open

So I got this phone last week and I like it so far. However, when someone sends me something in FB messenger and the chat head pops up on my screen it will not open. It even has a little thing that pops up that says "tap chat head to open." Every once in a while it will open for like a sec and close. Ive tried the permissions on the app, uninstalling it and reinstalling it. Anyone have any other ideas? Thanks!

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