Dolby Audio acting weird

Can anyone help me out please!  My Dolby audio was working good and then I downloaded Norton clean and after I cleaned it my apps started acting funny, so I did a factory reset and now my Dolby audio won't work it says it on but it only works when my headphones are in and my screen is locked. And if I try to open my phone to look at it when I get to my lock screen it turns off and it just acts like it did before

Answers

  • fzrrichfzrrich United StatesPosts: 4,257 mod

    ​ Let me see if I can help. Can you provide me with your carrier, current software of you Grand X? It sounds like something may have been deleted during the Norton cleaning process. A factory reset should have fixed this in my opinion but let me discuss this with the ModSquad and see what we can come up with. 

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